Privacy Policy

1. Introduction

Welcome to iohDocXtract ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document extraction service.

2. Information We Collect

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our document extraction services
• To process your document extraction requests
• To manage your account, credits, and subscriptions
• To communicate with you about your account, transactions, and service updates
• To respond to your inquiries and provide customer support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

4. Data Storage and Security

We do not store your uploaded documents. All documents are processed in real-time and permanently deleted immediately after extraction. Only the extracted data results are stored in your account for your access.

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (HTTPS/SSL) for all document uploads
• Automatic deletion of document files immediately after processing
• Secure database storage with access controls for extracted data only
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

Document Files: Your uploaded documents are not retained. They are deleted immediately after processing is complete (typically within minutes).

Extracted Data: We retain only the extracted data results in your account for as long as necessary to:

• Provide you access to your extraction history and results
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your account and all associated extracted data at any time by contacting us at mytradewin2027@gmail.com. Upon account deletion, all your data will be permanently removed from our systems.

6. Information Sharing and Disclosure

We do not share, sell, trade, or rent your personal information, document data, or extracted data to any third parties. We maintain a strict policy of not sharing your data with third parties. The only exceptions are:

• Payment Processors: Payment information is processed securely through certified payment gateways (Razorpay) and is never stored on our servers. We do not have access to your full payment card details.
• Legal Requirements: Only when legally required by court order, government regulation, or law enforcement (we will notify you if legally permitted)
• Your Explicit Consent: Only with your explicit written consent for a specific purpose that you approve

We do not share your documents, extracted data, or personal information with advertisers, data brokers, analytics companies, or any other third parties for marketing, research, or commercial purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and data
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at mytradewin2027@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our service. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.